Not a great experience, phone got returned with scratches on the screen. I felt the phone was inadequately packaged, wedged directly into a cardboard sleeve which had not been assembled following the instructions on the packaging itself. So instead of a protective belt around the phone it caused more pressure on the screen and there was no bag, foam, sleeve or any kind of protection on the screen. You get more protection when buying a 2 pound screen protector off eBay to be honest. Had dialog with the company but no help or compensation was offered, was blamed on the new non-OEM screen not being hard enough. However it was clear the primary cause was the badly packaged device and the basic instructions of the packaging not followed. Company offered to assist a claim through Royal Mail which I thought was also bad considering Royal Mail was clearly was not to blame, I'd rather absorb the loss myself than claim through someone not at fault.