If I could review with no stars... I was initially offered £76.01 for my iPhone 7 Plus, sent it off and they came back with a 'revised offer' of £38.00 because 'the device you sent is not as described, or because your sale does not meet our terms & conditions'. I replied with screenshots of a conversation had prior with a sales representative proving otherwise to which responses by the company became longer and longer as they obviously realised they no longer had a sale on their hands. Total scam, same happened to my auntie. DO NOT USE. Also all of their emails go straight into the Junk folder so I guess that tells you something too. So they ended up sending my phone back to me which I have now sold on Depop for £85.00. Over double their revised over and nearly £10.00 more than their initial. They have also reported my entirely accurate and honest review of them on Trustpilot so leaves me wondering if they do this with all of their negative reviews to maintain a falsely high rating? Do not trust the stars if that is the case, which following my experience with them, I highly suspect.