I placed two orders on the same day. Each order was for one set of Apple AirPods. One box arrived with one pair of AirPods but the same Royal mail delivery tracking number was allocated to both orders.
I have tried calling numerous times but the number is not connected. I have tried emailing and contacting via their website with zero response.
Avoid! Avoid! Avoid! I can’t tell you how disappointed I am in this company as they have billed me for two sets of AirPods and two sets of delivery but I’ve only delivered one set of AirPods.
Do not use Geekswag. The customer service is non-existent if anything goes wrong. I’ve heard numerous stories from other customers that I’ve contacted via trust pilot about products not being delivered and money’s not being returned.
We should work together to ensure this company never trade again.
UPDATE: 26/7/2021 After leaving a negative Trustpilot review on the 23rd, I suddenly got an email from GeekSwag saying that they were swamped by AirPod orders and asking that I clarify exactly what I had already written to them about (several times) that I had placed two orders on the same day but had only received one delivery. I confirmed this by email the same day and since then……(tumbleweed)…… nothing. Sent two more chaser emails but no response.
How can this company be allowed to continue to trade - next stop Trading Standards
3 years ago
GeekSwag has a
1.1
average rating
from
135
reviews
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