I bought a pair of refurbished ‘Apple AirPod Pros’ for my Dad’s Christmas present and there were a few issues with it in regards to the connection and noise cancellation not working as well as it does with mine, which I bought new. Wrote to them via their website, emailed and phoned with zero response. My Dad took them in to an Apple Store today and they verified they are fakes, albeit good ones (info shows up on Bluetooth settings with serial number, box looks legit, etc). Will be getting written confirmation of this and talking to my bank and potentially the ombudsman in order to get some money back for these, as well as spreading as far and wide as possible that this company should NOT BE TRUSTED in any way shape or form.