8th August - web order made and confirmation email received 11th August - order delivered, but incomplete, email with photo of contents sent to Get Geared 12th August - Get Geared respond but only with apologies : “Thank you for your email. I am sorry to hear that there is an issue with this delivery. I have contacted the warehouse and will investigate what has happened here. As soon as this has been resolved I will let you know the outcome. Kind regards,Suzy” 15th August - I send a chase up emails to see if any progress has been made. No response received in 24 hours. 16th August - It’s now been 5 days since my complaint. No resolution, no further feedback, and no refund for the missing item has been offered. My packing slip states “Negative reviews can severely damage a small business & should only be left, if a company refuses to correct a problem.” Well, guess what, here is your review. I have been happy in the past with face-to-face service at their shop while I lived in Surrey. However the customer service for their web orders seems to have fallen down a deep hole.