Poor Customer Service Not sure what is happening with customer service after reading the all the positive reviews, but unfortunately my experience of service is poor. I purchased motorcycle trousers with a lead time of 5 working days + 3 working days dispatch. After not receiving the trousers, or any communication, I chased up my order several times via email and telephone. I eventually received them 24 days after ordering. Unfortunately I had to return the trousers, the returns process online was straightforward downloading postage label and returning to post office. A week after returning my order I received a email stating my return had been received and to allow 14 days for refund. Its now over a month since I returned the trousers and still no refund!