I received a very alarming look letter around the 12 July it looked like I had breached my agreement I spoke on the Day to Barry who was very courteous and reassuring that there was no need to panic we found out that my details were not up to date and therefore I would have 30 days to complete the required paper work . On 22 July I had a relapse I should explain I have issues with my mental health and I can become very confused and forgetful. The paper work was duly returned but during this period of unwellness. I was compassionately and courteously by John who was consistently helpful and supportive. I wrote Johns line manager to let him know about the excellent service I received and I'm happy to comment the customer facing staff John and Barry for the exemplary service I received