Pleased with packing and food. Lovely to have a note and gift with each delivery...a nice personal touch. Delivery was not so good. I will know next time but didn't realise the date of delivery was the date of dispatch. We therefore ran out of food and I had to go and buy a small bag locally. Also we arranged for the delivery to be left in our porch if we were out.....they didn't leave it there but took it to Morrisons in the town. We had to drive up and collect it the next day and had to show driving licence and debit card as well as the email sent to us. My husband only had the printed off email with him first trip up so I went later and collected the food!!