So far, a poor experience. Phone (iPhone XS max) worked out of the box but screen stopped responding to inputs an hour later despite my extensive troubleshooting, running iOS updates etc. Had to swap back to my old iphone 6. Delivery also took 4 days, as they somehow couldn't ship it to me next day despite ordering on Tuesday morning and living in the same city, and I had to submit a support inquiry on Thursday to get an update on when it was actually getting sent. Support responded within 20 minutes though, so at least they're expedient. After that it took another two days which I admittedly can't fault them for with delivery delays all over the country, though again, same city? They're getting two stars on credit because the other reviews seem very positive with working phones and their support was very quick. I have faith my experience will be improved, at which point I'll happily delete this or update this review to reflect that experience.