My only complaint is that I cannot inform you about a returns and refunds policy as none were required. Everything went so smoothly. I had been slightly unnerved as I am wary of purchasing online and the site was unknown to me, as it had been recommended by a family member. We purchased a used iphone for our father who had recently undergone major heart surgery. But there was no anxiety with this purchase; it had been easy to browse and select for a reasonably priced itsem. Subsequently, there were constant email updates on the product's progress and I was even allowed to change the day of arrival, as I was not at home at the original scheduled time. All in all, a comprehensive and secure package!