**BUYER BEWARE** bought first phone pre Christmas for my son as part of his christmas present, i also bouight two more for me and my wife, my sons one was so battered on the back i gave him one of the other ones as they were better, turned out the one i had origionally bought for my son, the screen was faulty and could not press some keys, dead spots. sent back for replacement, replacement came and was a large area whre someone had replaced the screen and had clearly touched the lcd screen, so large dark area like a finger. sent back again for replacement, third replacement came and while setting up (third time and 1 month with no phone) had flat spots at base, couldnt select some items while going through process, also the screen when on was greatly duller than my work phone same make model, i asked numerous times for a manager to call me, also if they are using replacement cheaper screens, as the website states "we replace the battery" no mention of the screen. i asked this question and again was ignored. over a month messing about, today to be told, should i want an origional screen i should contact apple, still via e-mail. at no time have i been offered anything for the amount of time and hassle gone through, having to reset phone and send back for replacement is a massive pain. would be very hesitant to use again.