I Don't usually do reviews but feel compelled to on this occasion. A very disappointing experience. I will never buy from this company again. Their website says 1 to 2 days delivery. I had to chase them after 2 days as I had heard nothing. It finally turned up 6 days after ordering only to find that it was not as advertised. On their website the picture of the shaver box had a sticker on it that said it came with a free spare set of cutters and the text on the add said the same. The product arrived without the cutters. I emailed them and got an offhand reply saying they didn’t know why I was expecting the spare cutters as none of their razors have that. I went back to check their website and discovered that surprise! surprise! they had changed the picture, but the text still said it came with the spare cutters. I sent them a picture of their website add showing the text. No reply after 2 emails asking them to sort it out. Very misleading advertising. They have a legal and moral obligation to supply what was advertised and paid for but obviously have no intention of honouring that. It’s easy to sell things on a fancy website, but the measure of a good company is how they treat you when things go wrong. These guys failed epically. I like to support the smaller companies but these guys don’t deserve it. Will never deal with them again. I could have walked into Harvey Norman and got it for the same price with no freight costs, no delays and no hassles and they would have looked after me when things went wrong.
2 months ago
Get a Cut NZ has a
4.8
average rating
from
2,359
reviews
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