Fraudulent company. When a booking was made we did not receive a confirmation of the booking showing the details of the flight (including passenger details) and an invoice of a payment. I informed ROBERT DESOUZA that I have a legal right to obtain this information as soon as a booking was made.The only email I had received was a e-booking confirmation and terms and condition. I made a 3 way call with Etihad as they were blaming an error in passenger name to this airline, however when we discussed this error in this conversation ROBERT DESOUZA then changed the error made to us - that we had received a booking confirmation. I requested them to forward the very email confirming the booking confirmation that they alleged they had sent me, however the agency just sent a email without providing the actual email forwarded on to me. His excuse we cannot forward the actual email ! They claim they are ATOL protected,again this information was neither sent. I will be reporting them to trading standards and ABTA for their course of mis-conduct in dealing with my booking.