If I could give a negative score I would. Fraudsters of a company (and their parent company PH Travel - check out their reviews). Booked flights mid-2019. Obviously, early 2020 with Covid-19 the world changed. Despite multiple emails, calls, online chats and broken promises, they refused to issue a refund for cancelled flights. We had it confirmed separately the carrier (Virgin) that they had issued the refund but this unprincipled and unethical company still refused to issue a refund to us. We ended up going down the section 75 route with my credit card. PH Travel even had the audacity to challenge that. They lost and I now have my money, but future buyers beware. Absolute shysters, took me over 6 months to get over £3000 returned.