I've never written a review before, but after my terrible time dealing with this company I've been compelled to write this - that's how awful this company is. Their communication is an absolute joke. If they're unable to answer your question they will disconnect you from the chat room, or hang up the phone on you. My flight worth £250 was cancelled due to covid, all they could offer in compensation was £20.40, which I think is far too little. I spent months hassling them to send me this partial refund and they tried to ignore me for as long as possible. My takeaway from this terrible experience with this company: don't buy flights via a middleman like this company if you can't afford losing the price of the ticket