I've had an absolutely terrible experience with this company. I wish I had read the reviews before I booked flights with them 13 months ago. When the flights, costing over £500, were cancelled, they repeatedly misrepresented to me that my only options were a full cost airline voucher or a partial cash refund. This is not the case- I am legally entitled to a full cash refund for the flight cancellation. Multiple emails ignored. Eventually they purported to have changed their minds and agreed that I should, and would shortly, get a full refund... That was back in October 2020. More than 8 months after my flights were confirmed as cancelled, and I haven't seen a penny refund. I cannot believe any 5* reviews, this is an absolutely terrible company who simply ignores the law and hopes that mistreated customers will fade away. I would give them 0* if I could.