It was my first time buying a ticket from GetaFlight for the flight to India from London Heathrow using Air India. Both the combination was the worst. Air India made me miss the flight on the way back. When I contacted Air India for a refund, they asked me to contact Getaflight as I had purchased my ticket from them. When I called the Getafilight customer server, 1st they hung up their phone. When I called them again, someone called AUSTIN (I am not sure if it was his real name) was so rude, the most arrogant and ignorant agent you can ever come across. He was saying "Tell me quick, I have no time". He had no time to listen to me. I told him can you at least just hear me out first but this guy was not listening at all. He was super rude and one of the worst kinds. Once you purchase your ticket with them and if you have any issues, there is no one to ever hear you so I would not advise anyone to use this company to buy a ticket. It is always wise to buy tickets directly from the airline as if you have any issues, you can deal with them directly.