Kevin was great to change my flight in few minutes now I am happy to Travel to UK back .The service has been straight forward so far. E-tickets arrived within 1 hrs and booking confirmed. Price was better than going direct with the airline. Rapid, clear communication and helpful when I needed to make changes to. Do remember T&C's for booking with an agent are different to direct with the airline but that is the same for any agent. Friendly, kind and respected, helped me complete it asap and made sure to help if I had any problems, tony was the staff I had communication with and I was very happy with him