Please Avoid this Company. Horrible experience with them and the customer service talk over you and interrupt you. I have booked a flight online and had to cancel just 3 hrs later following issues around Hurricane Ian. My ticket at this point hadnt been issued and I had received an email saying that it would not confirm for 24 hrs. Whilst on the phone to them a second time they sent me through the ticket which I had asked them to cancel a minute earlier. They are saying they are witholding £250 as per the wish of the airline which I do not believe. I have unfortunately had to cancel flights in previous years and never had this experience before. Looking at the reviews, which I wish I had done before booking, it appears that this may not be the end of my issues as the part they claim to be refunding does not look like it will be forthcoming based on other peoples experiences. The one star reviews to me appear genuine unlike the 5 star reviews which appear generic.