I just wanted to take a moment to express my gratitude for the exceptional service you CAROL SMITH provided me today. From the moment I spoke with her on the phone, I could tell that you were dedicated to ensuring that I had a positive experience. Your kindness and willingness to go above and beyond to help me purchase my plane tickets was truly appreciated. Your attention to detail and helpful suggestions made the process so much smoother than I ever expected. I truly appreciate the time you took to ensure that I was completely satisfied with my purchase. Thank you so much for your help and for making my day a little brighter. Sincerely, Ciriaca and Nagase