Update: 18/7/2024: So after chasing this crook company for a response RE SAR , this is the response i get : “We regret to inform you that there has been a delay in our response, as we have been diligently searching for the call recordings you requested. Regrettably, it appears that our call database for the past few months has become corrupted, and our IT Team is currently working tirelessly to restore the data. As a result, we may not be able to provide you with the call recordings at this time. However, if you could kindly share the reason for your request, we would greatly appreciate the opportunity to assist you in any way we can. Your patience and understanding are highly appreciated. Thanks & Regardsa” Wow, so first the Agent Alina White lies on recorded line and scams customers and then conviniently the recordings are lost . Will take this to the independent watchdog , this is about principle not money. Update 11/7/2024: It is almost been a week since i sent. SAR Request (Subject Access Request) as per GDPR regulations, still no acknowledgment from this company, this company is a joke , i am now inclined to complain to ICO . As soon as i posted the review possible fake reviews started pouring in to put my review at the back burner. They are closed on sunday how come reviews posted on sunday , seems their reviews are paid for as well. BEWARE. This company is nothing short of scam artists, booked return from lhr to dfw, was told by Alina Wright, there will be extra £30 for the ticket to have date changeable option, i asked 3 times if there will be any other hidden costs should i use this option. Alina clearly said only the fare difference will be payable. Asked her to put it in email and she cleverly said its standard policy. I tried to exercise this option of date change and was told extortionate amounts , £150 date change fee, £50 admin fee, £129.54 difference in fare . Cleverly made up cost so its bit cheaper if i book a new return ticket. I complained about the fact that only fare difference apply and was told “show in writing” , they know exactly how they are scamming the public. I have now requested Subject Access Request from getaflight , will report this company to trading standards , Atol and Abta. Also, the guy mentioned these fees are in T&Cs, interestingly this was never sent to me , my mother email had a broken link to T&Cs , This company is big scam and they only ought to take your money, there is no customer service once ticketed STAY AWAY