This company is a shambles. Following issues with Thomas Cook we booked a flight only with getaflight to be told the next day that this had been "declined" with no explanation whatsoever.Upon speaking to someone they told me that the deal was no longer available but i explained on the back of their confirmation I might have booked car hire and accommodation - this concern was just ignored. I have had ongoing communication with the "complaints " department but I agree with previous posts in that staff members have a very poor grasp of the English language so how can they sort complaints out ? The same response has been sent to me on several occasions quite simply because they have no understanding of my concerns.I've given up - I've asked for the regulatory body they deal with and/ or the name of the chief executive on numerous occasions but just blatantly ignored . I will now try and bring the antics of this shambolic company to the attention of the relevant authority