I wish I could give NEGATIVE STARS to this company. In fact, I've made an account JUST FOR THIS REVIEW. It's an absolute SCAM and they are just THIEVES preying off of flight disruptions due to COVID-19. I've been expecting a refund since March 2020 and it is September now. I had booked a flight to the US but later was unable to take the flight due to my travel bans. The airline (Austrian & United Airlines) provided full refunds and free cancellations, but I never received it from GetaFlight. I've been following up for 6 months and one person refers me to the next who refers me back to the same person (all of whom, by the way, have given me fake names). It's so incredibly frustrating and absolutely ridiculous that such a standard of customer service exists in today's day and age. If this company were to give me free flights, I still wouldn't book with them.