Today i reviewed my plan with another plan within the same provider with Shannon D. - i have to say, Shannon was not only personable, that is to say a human who was relatable, interactive and genuine, but also quite understanding, insightful and an honest pleasure to work with-- i had FUN. yea, FUN discussing insurance policies. Above and beyond this small miracle- she was saavy and the plan she suggested is indeed a better fit for my needs. So if you are unsure- i'm assuring you. if you are looking to evaluate Shannon- i can assure you with 30+ years of working with the public, you have a top notch representative and human being here. i request safe be recognized for this as it is quickly becoming an endangered species these days. and to Shannon- i thank you, truly, for finding a better fit, for your good nature and wit and for making even the dullest on my to do list the most enjoyable!!