I ordered a card on 5 November for a very special birthday on 12 November. Despatch is supposed to be next working day first class however it had still not arrived on 10 November so I contacted Getting Personal who said they would ensure it was send immediately by courier but instead I received an email on 11 to say they had only just despatched it and now it's the 12 November and the card hasn't arrived. I have complained but received a totally unapologetic reply so needless to say I will not be using them again even though I was going to order several calendars one thing I will not do is give money to companies who have such poor customer service.