AVOID AVOID AVOID!! A friend ordered a present for me from these people, a lovely idea(and one she could ill afford) but unfortunately it arrived with punctuation and layout errors which were prettty obvious to say the least. This left her upset and disappointed as her surprise had been spoiled. She has since emailed and called this company to request a replacement but cannot get any response or answer from them whatsoever. She has now put it in the hands of her credit card company who will seek to recover the full cost of the item from Getting Personal on the basis that it supplied a product that was below an acceptable retail standard and therefore not fit for its purpose. If you've purchased by credit card and are having the same issues that we have(as it seems that countless people are from reading various review sites) contact your credit card company and they will act on your behalf to recover your costs, it's one simple phone call to get it underway.