I ordered a personalised Advent calendar on the 9th of November, my wives birthday is on the first of December should be plenty of time! we are now on the 2nd of December, so missed my wives birthday and also the 1st December. It took 11 days for it to be despatched on the 20th November. It states usually received 1 to 2 days from time of despatch. I chased the order on the 27th and got a very dismissive response. Quite clearly a advent calendar is no use half way through December. Having spoke to wade on the live chat for a second time on the 2nd of December and explained I no longer wish to receive it, all I have been given is I agreed to there terms and conditions when I ordered it and that Royal mail have until the 4th December to deliver it. Terrible service, very poor customer care as well.