Horrible customer service. I've been trying to get an issue resolved since November 3rd and Zealthy still can't fixed the problem! They have charged me in total 2 months of membership fees and for a compound prescription that I've never received! They placed a PA with my insurance company (which is supposed to be done and get a response from insurance company within 2 weeks). However, they drag their feet doing so in order to charge you another month of membership. I joined 10/21/2023 and paid 1 month membership, waited the 2 weeks and my insurance denied the PA, Zealthy said they will try for another prescription PA. They did so and another 2 weeks goes by. In the meantime I decided to move forward with the compound prescription costing me $250, I placed the order and paid on 10/31/2023, Zealthy finally processed the order and "supposedly sent the prescription to their pharmacy" on 11/3. I kept checking in to see where my prescription is since on the portal it shows 5-7 business days as a processing time. Each time I asked Zealthy I'm told someone will look into it for me and I'll get a response in 2-3 days from a Zealthy care team member. After weeks of receiving the run around from Zealthy I decided to join another company and use their weight loss program on 11/26/2022. They ordered me a compound prescription and I received the order in days! Ironically this other company uses the same pharmacy that Zealthy does. Now Zealthy contacts them and is somehow given the tracking number for the order I received from this other company. I've personally contacted the pharmacy and brought this to their attention. They told me the NEVER received a prescription from Zealthy and do not know how they would have received that tracking number since that order was placed with another company. I've since copied Zealthy on the emails with the pharmacy and still no resolution. I just want my money back. Zealthy responds on their portal stating a supervisor will contact me in 2-3 days. Zealthy I have submitted all documentation from the pharmacy as well as the shipping label that clearly states that the order is from another company. Funny that I filed a claim to dispute the charge with my credit card company and Zealthy magically sends me an email with "tracking info" for an order received 11/29! An order that was placed with another company. Please save yourself the aggravation and choose another company, preferably one that responds sooner than 2-3 days.