Worst customer experience of my life. I started using Zealthy for Wegovy back in September. The experience in the beginning was amazing. I had a dedicated Doctor and Coach that followed up and responded to timely messages. It was wonderful. Then in Dec I started experiencing problems with the website where I couldn't access messages and communicate with my doctor or care coordinator. I was also unable to update payment information. I called and emailed and texted multiple times and it took over a month to get the messaging issue resolved. At the end of Jan, I was told that I would receive a credit for my membership in the amount of $135 plus $30 for my trouble. I was still not able to update payment information but they said they would work on it. In the meantime, I attempted to order new medication because my insurance would no longer cover my Wegovy. I was prescribed compound semaglutide at the beginning of Feb. Then I was charged $135 for the month that i was supposed to have free. Finally, someone apologize for the mistake and told me that the $135 I was charged would be credited toward the cost of my medication. Great! Another couple of days go by and still no shipment of medication so I call once again and was told that since I haven't paid there is no order for the medication. This all sounds frustrating but it isn't even the worst part. Each time I send a message or call I am told that Zealthy apologizes and it will be escalated. Or I will receive a "standard message" reply that doesn't even address the issue at hand. Each day when I speak with someone new I have to go through the whole issue from start to finish because they either don't document or don't read the notes from previous customer interactions. I am sitting here over 2 months later after calling, emailing and messaging so many times that I lost count. I have spent hours dealing with this and I still don't have any resolution or even a glimmer of hope that I might get my medication. I cannot begin to express how frustrating it is to speak to customer service over and over and never get anything resolved. I am now telling anyone who will listen -DO NOT USE ZEALTHY for any healthcare needs. They will only take your money and give many many headaches.