I am incredibly disappointed with the service provided by Zealthy. I paid for a three-month supply of medication and membership, only to have the shipping delayed, forcing me to pay for a fourth month while I was barely into my second month of treatment. There was a two-week delay in my medication shipment, which put my treatment on hold, disrupting my progress and causing unnecessary stress.
During my third month, I was advised to increase my dosage from 50 units to 125 units. However, in the last week of my second month, I only had 20-22 units left in my vial. When I brought this up, the provider accused me of wasting the medication by incorrectly drawing it, implying that I was at fault for being short on my last dose. Despite my concerns, I was not advised against taking the 125 units the following week, leading to severe complications.
As a result of this reckless advice, I suffered from severe stomach cramps, nausea, constipation, and fatigue. I ended up in the ER with excruciating pain, where I had to pay $500 out of pocket just for the providers to question who authorized such a high dose. It was clear that I had overdosed on the medication, leading to severe gut issues. The pain persisted, and I had to return to the ER due to the ongoing symptoms.
To make matters worse, I have not heard from a provider since I was advised to go to the ER. I am currently fighting for a full refund and will be disputing the charges with my bank if this issue is not resolved. The service has been nothing short of awful, with random NPs replying to my inquiries and customer service representatives who seem completely clueless about the situation.
This has been an incredibly frustrating and painful experience, and I would strongly advise others to think twice before trusting Zealthy with their health and well-being.
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Alice, Customer Support
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