I placed an order with Zealthy for a medication refill on 14-Oct-2024 and my credit card was charged $650. Order was shipped on 17-Oct-2024 and was supposed to be a 2-day delivery as medication needs to be refrigerated or kept cool. Shipment did not arrive until 21-Oct-2024 and was very warm. I contacted Zealthy immediately and I was informed that the medication was no longer usable. Zealthy requested several photos of the packaging and contents which were shared with them on the 21st. I was promised a replacement shipment of medication and have not received anything to date. The Zealthy team has been very difficult to reach, unresponsive to messages (chat history attached for reference) and have failed to fulfill their promises. On 01-Nov-2024 I received a message from a 'Care Coordinator' encouraging me to administer the unusable drug! This is an extremely hazardous suggestion from a so-called healthcare company and I had already disposed of the medication after it was deemed unusable. This company should be investigated for fraud! I finally received a refund after contacting the credit card company and the Better Business Bureau but it was clear that Zealthy had no intention of sending new medication. Avoid this company!!!