When the rose was delivered we were shocked to find a straggly, storky looking rose bush with just one pink rose forming from a bud and, in particular, hardly any leaves. Not the “Masses of rich pink flowers complemented by dark glossy green foliage” being the description on your website. This was intended for a special friend’s 80th birthday celebration and who is an avid gardener. We were too embarrassed to give this to her and expected more for the total of £41.94 which we paid. We wrote and asked for a refund. Their reply :- Bearing in mind it is now in mid October you will not find any rose in full bloom and fully in leaf. It is the time of year and with the colder weather coming over this weekend it will cause more leaf fall. This is the natural habit for a rose to look like at this time of year. Giftaplant. My reply to Giftaplant :- Thank you for your response to my complaint which I totally dispute. This morning we were at our local garden centre, where there was a full section of roses in full leaf and in bloom, where we bought a beautiful, bushy “David Austin” rose for £30, with dark green glossy leaves, buds, a few flowers and no charge for gift wrapping. Your statement "you will not find any rose in full bloom and fully in leaf" is totally incorrect and dismissive. This rose was purchased from you almost a week ago now when the weather had been mild and cold weather had not yet set in. The description on your website is incorrect and deceptive and therefore contrary to the Trades Description Act. I therefore repeat that I would like a refund for the money I paid you, as I did not get what I paid for. A refund was given.