It has been a long and extremely disappointing process trying to contact glam fleur. I was supposed to receive my flowers after my award ceremony, but when they arrived the bouquets were damaged. We attempted to have replacements sent right away, but the lead customer service manager, Jhosel, was extremely rude and unhelpful. We even went through the trouble to fill out their warranty claim form, which clearly proved to be nothing more than a waste of time. After weeks of trying to get in contact with them to discuss a resolution, we had to go into the store to return the bouquet. We asked again for a replacement to be sent immediately. They decided to send the replacement, but the flowers arrived in even worse condition the second time. I literally opened the box and rose petals were floating around everywhere. It has now been about two months with still no resolution. Honestly, save your money or go check out Venus et Fleur. Their arrangements are beautiful and the service is far more customer centered.