I ordered flowers for my daughter to be delivered on a specific date that had 2 significant meanings. I paid the $15 extra dollars to have the flowers delivered on this specific date. The flowers were never delivered. When I called a representative I was told the company had to perform an investigation of the issue before a replacement could be sent. I am so disappointed that I planned this special occasion and this delivery was meant to kick off a weekend celebration of my daughter getting into medical school which was a dream of my recently passed mother and the celebration started on my late mothers birthday. So disappointing to say the least. I have called several times and get the same answer. "We need to follow up with FedEx and see what they say". No offer for a replacement. At this point I simply want a refund. The moment of celebration has past. They definitely do not value their customers at all.