I have received two unsatisfactory glam fleur arrangements. In both cases the shipping box was totally undamaged but the flowers inside were damaged. Petals are all over the box and at least 2 of the flowers were totally separate from the stems. We took photos and incorrectly presumed that glam fleur would replace. No way. Glam fleur wants me to pack up everything in original packaging and then they want me to try to get FedEx to replace!! The undamaged flowers are great, but this is a smug company that does not care about ensuring their customers are satisfied.