It should be zero star, but it's not available. I ordered for overnight delivery on June 20, 2023 at approximately 3:24am for delivery on June 21, 2023. I paid extra for overnight delivery, which was available on the order status website. My friend never received it on her birthday of June 21st. FedEx notified me of delayed delivery for the following day - June 22nd. I called Glam Fleur on June 21st late afternoon and was told the delay is on FedEx end. It was still not delivered on June 22nd. I received notice from FedEx on June 22nd that it was delayed for delivery on June 23rd. Again, no delivery on June 23rd. I emailed Glam Fleur on June 22nd at 2:36pm. I called Glam Fleur again on June 23rd to just cancel the order since my friend's birthday had passed - the surprise was no longer there and this incident ruined my surprise and gift giving to my friend. I asked for a refund when I called Glam Fleur on June 23rd. I kept waiting for the refund to be made on my credit card - NONE. I called Glam Fleur on July 7th (2 weeks after I asked for a refund). The lady said she needs to escalate this to Alex (?). My inquiry was that it had been 2 weeks and I still have not been issued a refund. Today is July 9th - still no refund on my account. I will call Glam Fleur again tomorrow - July 10th. PLEASE DO NOT ORDER FROM THIS COMPANY!!! What a fiasco and a waste of time it has been following up and making phone calls to follow up on delivery, request for a refund, and inquire about my refund. I should have just ordered flowers for my friend from a local florist - for her birthday on June 21st. The worst is the fact that they are not taking accountability for the inconvenience and let down this caused... it ruined the gift giving sentiment. AND, THEY ARE NOT REFUNDING MY MONEY. It does not matter if the problem was with the FedEx delivery... that is the delivery vendor Glam Fleur chose to do their business with. I ordered from Glam Fleur, therefore Glam Fleur is responsible for the product ordered and for the product to be delivered. Glam Fleur has been unreliable. I WILL NEVER ORDER FROM THIS COMPANY AGAIN... 1) Delivery was not on time - it was never delivered. 2) I communicated with Glam Fleur via several phone calls and email. 3) Glam Fleur was not quick to reply... only communication was when I made the phone calls. 4) It has been over 2 weeks since I requested for a refund because the flowers were never delivered. I have not received a refund and it's has been 16 days.