They should be given a MINUS 5 stars. So embarrassed and disappointed. First off I ordered an arrangement for my best girlfriend for he 60th birthday. On the web site you can choose the date of delivery. I chose the day of her birthday but they were delivered a week earlier. They were left in the pouring rain. I accepted the mistake but my girlfriend just contacted me that she wanted to try to handle the issue on her own and not up set me. When she opened the soaked box the rose box was pristine but when she opened it it was EMPTY!!! YES EMPTY. I guess that's why she received it so soon. I'm going to contact t he better business bureau and stop my payment for these. When my girlfriend tried to resolve this with out me they could and would not do anything without the order number. Please do not do business with them ever !!