Business: Glam Fleur Website: www.glamfleur.com Address: 7659 Alabama Ave, Canoga Park, CA 91304 I regret ignoring the previous negative reviews and was misled by the attractive images on Glam Fleur's website. Making the decision to purchase was a huge mistake, leading to frustration, unnecessary expense, and genuine embarrassment. Here’s a summary of recurring issues based on multiple customer experiences: 1) Poor Quality and Handling: Many customers, including myself, received damaged or incorrect items, such as dead rose petals or even completely empty boxes. This indicates a significant lack of care in the company's packaging and handling processes. 2) Customer Service Failures: Glam Fleur’s customer service is consistently unhelpful and unresponsive. Requests for refunds or proper resolution are often ignored, with customer service failing to follow up as promised. 3) Problematic & Tone Deaf Policies: The return and replacement policies are cumbersome and unreasonable, particularly for gifts. They required the recipient of my incorrect gift to repackage and return the item before considering a replacement, which is highly inconvenient. 4) Despite their website's claims of prioritizing customer satisfaction and addressing issues swiftly, my experience and that of many others strongly contradict these statements. The Better Business Bureau rates Glam Fleur at a dismal 1.3 out of 5, reflecting widespread dissatisfaction and numerous unresolved complaints. If you are considering purchasing from Glam Fleur, I strongly advise looking elsewhere. Their attractive marketing does not match the reality of their service and product quality. It’s crucial to choose a vendor that not only respects its customers but also delivers what they promise. Do not be misled by appearances. Choose a reliable vendor who genuinely values customer satisfaction.