The review before this is fully in line with our experience. Whatever you do, don't order from this company. My partner and I ordered 2 rings for our wedding on May 10 from glamira in March. We had passed on ring sizes that we had measured at a local jeweler (me 60 & my partner 63). The rings arrived; both way too big, exactly 3 sizes too big. We knew this, because my partner fit perfectly in my smaller ring (which was 3 sizes smaller) That was very strange. That is why we have found the form of the site of glamira for measuring the rings. We printed this out and when we measured carefully, we indeed come to the conclusion that both rings are 3 sizes larger than we had ordered. As proof we have also made a video of this: We contacted Glamira, an employee explained the problem and shared the video material, produced a form and box (the online form was also very cluttered) and the rings were returned March 19. The first problem was the very poor service of the shipping service (Post-NL), which meant that the package was only returned on April 14. Of course Glamira couldn't do anything about that, but with the wedding near, I called customer service that same day; another employee this time. The package had arrived at Glamira and was processed; We asked for a note to be made by the employee of the situation of the May 10 wedding and every effort would be made to deal with it as soon as possible. The employee told us The rings would be checked to see if a mistake had been made with the manufacture. In the meantime we had ordered a ring sizer from Glamira; when it came in we were quite confused. It was an English UK ring sizer, which is different ring.... It was also a single, plastic, tie-rip-like strap that changed size every time you slid it over your finger. Extremely unreliable ... We heard nothing at all between April 14 and April 28. I called again on April 29, for an update. I was told, yet another employee, that the rings were 'in production'. I asked her if that meant that the rings had indeed been delivered incorrectly and that they were being remade; she could not answer this correctly, but assumed that when the rings were in production they would be remade. I told her again that we would be married on May 10th and that we were looking forward to good news. Today, April 30, I received an email, this time from the very first employee; the original rings were delivered correctly according to the ordered measurements. No reference was made to the videos, they offered to send a ring sizer and that was it. Then I called customer service in the same hour; another completely new employee. I asked him to forward me to the employee of the email; this was not possible, that employee had a broken headset (...). The whole story explained again; how is it possible that we also end up with rings that are too large with their own form? How, then, were our rings measured? The employee could not answer that; the rings had been in the reception office for 4 days, then it took 10 days to go to the repair department. When I was disappointed that it takes 10 days to change departments, I also asked whether our time-sensitive situation had been taken into account. The employee was completely surprised; which time-sensitive situation? I was dumbfounded; I asked if our marriage had been recorded on May 10; of course it was nowhere. The ring sizer was again offered; I declined this, as the ring sizer we had has not been user-friendly with imperial sizes. The employee then confessed that the wrong ring sizer had been sent. This was the last straw ... I told the employee to reduce both rings exactly 3 sizes and not to return them at all; this would be passed on. I also wanted to file a complaint; of course I did not receive any contact details for supervisors, but the employee would pass it on. I did not fall for this, I said I would write an e-mail myself. Trust has since disappeared. Glamira structurally fails to delve into the problem of their service and the contact with the customer. Correspondence is continuously handled by someone new and there is no transfer of the situation; as a customer you no longer exist when the phone is hung up. There is no handover, no central documentation within Glamira and no proper customer involvement in the process. Whatever you do, don't order from this company