Worst experience ever! stay away and save yourself some heartache! I wanted to design something special for when I proposed to my partner and came across this lot, they advertised that they could make it and deliver it well within the required time that I needed it for however I paid for the express process anyway to ensure I had it for our planned trip and my proposal. The day before it was supposed to arrive I sent an email asking if it would be delivered as I had not received any notifications, I received an email back saying it would not be delivered and they had refunded the extra I had paid for the express service, the refund was there within an hour. The next week two days before we were leaving on our holiday I sent another email asking if it would be here the next day as I had expressed to them in a few emails the date we were leaving and I needed it by, the following day they called me and said I would not be receiving it in time, six days before this I had received an email stating it had been produced and was on it's way to their distribution center however on the phone I was told it was still not there, six days...... I told them on the phone that I would like to cancel the order to which they agreed and informed me they would issue me a full refund, now keep in mind that the last refund took less than an hour.. I waited that day and saw nothing from them, half way through the next day I emailed them and asked where the refund was, they told me I needed to fill out the return form, I tried to fill out the form but it was asking for a return number (which is found on the package when it arrives however as it had never been sent I didn't have it) I email them back and asked for a return number, a day later I asked again, a day later I was told that I could now fill it out without the return number, I did this, now four days later I am still asking them where my refund is and, you get the same BS rhetoric from them every time! Customer service does not exist with this lot, they make excuse after excuse and do not deliver on anything that they offer or promise on their website, stay well clear unless you like drama and stress in your life...