I ordered a single men’s stud earring for myself, and whilst I know that the price of circa £60/£70 is not a huge amount, I was nevertheless disappointed/disgusted to receive it in such a bent state. What kind of checks are carried out before shipping the product out to the customer? I wouldn’t accept anything now other than a refund, since any straightening is likely to leave it weakened! Nor would I accept a so called replacement, as I wouldn’t be sure after reading some other comments, that they aren’t just sending me the same earring simply straightened! I don’t think that these people can be fully trusted, I’m sorry to say.