Order number: 729334119 Mens Celtic Claddagh Ring. I ordered it on the 26th November, estimated delivery date stated on my product order on their website was 7th Dec. Once the 7th went by I contacted them by email, they told me there was hallmarking delays, that would be resolved in 2-4 days working days, on the 3rd day I contacted by email regarding an update, Sarah Jones who has been dealing with me, said it had been shipped. Then got another email saying actually that wasn't true, its not been shipped actually, its still delayed. Then she called me from a suspected spam number 02045253681, she told me the same stuff, no idea when it'll be there, that it's some other delays not, that "hopefully" it would be there for 24th Dec, told her I needed it 20th to propose to my partner. They had also previously offered a downloadable gift voucher to give to the recipient if the ring didn't arrived in time, I asked, are you seriously saying because of your incompetence as a company, suggesting I get down on one knee and propose to my partner with a piece of PAPER?!?!!? She wouldn't answer any questions I'd ask with a straight answer, panicked when I said I would be contacting the trading standards and PayPal for a refund. She said to wait until Friday 16th Dec for the tracking number from dpd. I asked on website live chat today (16th) for update, got the same automated response and I decided to ask for a refund, but the agent on the live chat was barely reading or replying to my questions. Even when I became emotional and told them how they've ruined one of the happiest days of my life, stressed me out to no end and left me 3 days before my engagement but no ring and have taken my money!!! I believe they never planned on sending my item and I highly doubt they will refund me. I reported this through PayPal and made a claim with them. I also also contacting the UK Trading Standards authority regarding Glamira and my experience. I am also contacting Trust pilot as I've realised the majority of their good reviews, are fake reviews! Also in the space of an hour I had talked to one rep on live chat who told me my product was delayed because of hallmarking but its shipped now, another rep on email said no its not shipped, its delayed because of "logistics" and we don't have a tracking number, with no proof to show me if was actually shipped or not!!! Literally just pulling random fake excuses out of thin air. I don't have my money thay glamira are holding since they havnt sent the product I bought and I need to buy a new replacement engagement ring in 3 days!!! I should of listened to my friend who after a few months, had to buy a new engagement ring that she got from Glamira as it was so low Quality and kept getting discoloured. Stay away and tell your friends, future couples etc to stay away unless they want GLAMIRA TO RUIN THEIR WEDDING OR ENGAGEMENT!!!