BUYERS BEWARE of this MIS-MANAGED, UNRULY, IRRESPONSIBLE and CUSTOMER UNDERMINING Company!!! 1. MIS-MANAGED PRODUCT MANUFACTURING They guaranteed to me a shipping date and then kept sending emails about delays in manufacturing the product because they are taking extra care to ensure the product quality. Does this mean that in instances where they happen to meet the shipping deadlines, the product does not go properly through the quality-control process? Or, does it mean that they are so complacent and inefficient that they fail to build the "extra-care" quality-control time in their manufacturing and product scheduling process? And shouldn’t this “extra-care” be a normal business practice and reflected in their shipping time commitment to the customer? These are basic business elements and factors. How can a company that boasts to be in 70+ countries is run like an artisan “Mom & Pop” store? 2. IRRESPONSIBLE They charged me extra for expedited shipping & handling but failed to honour the committed of short delivery time. When I approached them about the product not being delivered at the committed expedited time , they refused to take responsibility. Their approach was of avoidance and passing the buck. The "Customer-Service" simply responded that it was the fault of the courier company and that I, the customer should follow-up with them. Well, it wasn’t me who chose the courier company. It is Glamira’s preferred courier company for deliveries. Yet when I had a delivery issue, it suddenly became my responsibility as a customer to run after the courier company as Glamira tried to wash their hands-off the issue. They took my money promptly for the jewellery order and then didn’t care if I received the order or not. It seems that either control procedures don’t exist or are not diligently followed at Glamira to monitor if their preferred courier service delivered the product. Glamira claims that the courier company is required to hand-deliver the order and get it validated with the customer’s signature. It’s been over 2 months and I have still not received the order. Obviously, there is no existence of my delivery confirmation signatures either. Glamira gave me all kinds of guarantees and assurances during the ordering process that the order will be delivered within 7 days. This included the acknowledgment of full refund in case I didn’t receive it on the scheduled time. When I didn’t receive the product after 2 weeks and reminded them of their promised commitment, their response was that shipping & delivery times are only an estimate and that they cannot guarantee a specific date. Now that was a big change in “stance”! How about the 7-days delivery assurance for which I paid an additional $50/-? Is “Business Ethics” considered optional in this company? 3. “CUSTOMER-SERVICE” Dept. - Which Actually Does More “DISSERVICE”. I requested for a full refund with follow-up emails. My request was declined repeatedly with reason that the case is being investigated by the courier company and that they cannot issue a refund until the investigation is complete. After a month, I received the same response. Does it take 1 full month for a courier company to discover the location of an order in their sophisticated computerized delivery pipeline or the fact that it was mis-handled leading to a possible theft? I don’t think so. I then pointed out to Glamira that I, as a customer shouldn’t be made to wait for non-delivery refund because of an internal investigation which is a matter between them & their courier service provider. Not surprisingly, Glamira again changed its stance. The reason of pending internal investigation was now changed to a pending approval by their Finance dept. In the multiple exchanges of emails between me & the Customer-Service Dept., I kept reminding them of their unfair customer-service. And the moment I warned them about possible repercussions including filing of complaint with the concerned govt. regulators, I was issued a refund of $50/- for the unfulfilled expedited delivery & shipping. For the product price refund, I was offered a product replacement or a store-credit. Considering my unpleasant experience with Glamira and their original acknowledgment of full purchase refund, I declined their replacement/ store-credit offers and insisted on a refund. From then onwards, I received 2 weekly emails stating the same reason of pending Finance Dept. approval. Thereafter, Glamira stopped to respond. Being fed-up with the dealing, I filed a dispute complaint through my bank with VISA, the credit card company that stands behind the purchases made through their cards. My bank/ VISA refunded the purchase amount to me promptly and ensured that they will take over this dispute claim with the merchant and that I don’t need to worry about it. The saying goes, “ALL THAT GLITTERS IS NOT GOLD” And I am saying, “ALL THAT GLITTERS ON GLAMIRA’S WEB-SITE ISN’T WORTH THE TROUBLE” !!! WHAT A NIGHTMARE !!! GLAMIRA – A BIG MISTAKE, NEVER AGAIN!!!