Don't Buy expensive Glamira rings!!!
The ring Miyesha, platinum 950 with a 0.8K diamond for over 3000€ that we ordered from Glamira first arrived in April last year and was returned to Glamira within the 60 day return period on May 18 to have the ring changed from ring size 50 to 49 free of charge. So far, everything seems fine for now.
After 7 weeks, on July 6, the ring came back to us defective (see photos): The ring arrived without the main stone in the setting, thus has already "fallen" out of the setting at the factory or during shipping. Since the setting should "firmly enclose" the precious stone as is known, it remains questionable at first how this could happen along a quality control according to their quality inspection process (referenced on their website).
In addition, the size change led to a massive deformation of the ring in the lower section of the ring, so that the engraving was affected and was no longer perfectly legible. Glamira was at first not at all accommodating and did not see the fault with them, so that a cost proposal for the repair was offered by Glamira to us.
After weeks of discussion, lawyer involvement and presumably escalation via management, the broken ring was returned to Glamira a month later.
We received in August (4 months after purchase) -a new production - without additional costs back. This time there was a wrong stamp. Instead of platinum 950, it said platinum 925. Where was the quality control at Glamira??! Again complain.
In September, 5 months after purchase, the ring finally came back to us as originally selected.
Besides the back and forth, there remained a questionable feeling about the quality of the new ring for us.
This was to prove true in March, a year later, when a "strut" of the setting crown showed material fatigue and the main diamond fell out. Fortunately, it happened just when I was working on the laptop, so we were able to find the expensive diamond again at the spot. We wouldn't have been so lucky anywhere else.
From our point of view, Glamira's workmanship is poor. A repair/re-production involves a lot of discussion with the service department and the guarantee doesn't really apply. We then contact goldsmiths who advised us to have the whole ring melted down and re-produced to completely minimize the diamond falling out again. This of course costs over 2000€. So I recommend to you to not order expensive rings from Glamira, and invest the money at a proper local specialty shop/goldsmith. We will no longer order from Glamira and advise anyone who asks us not to use the internet service. You can read all negative reviews on trustpilot as well. You will read similar stories. exactly how we experienced it.
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