No respect for the customers. Almost a scam schema. They produce your jewel and maybe you will receive it, but the customer support is the worst. I received a ring with a scratched stone, and also needed a resize - I sent it back, using their provided courier code (I paid 10 euros), but they just lost the package. After some weeks seems like they found it, but still without my ring even after 4 months I sent it. The customer support (Kim) keeps delaying the service, always a different excuse e never a resolution. I feel like I lost my money. More them 20 years doing e-shop and never had a worst experience. I can't recommend this company, save your money and time.