I strongly advise against Glamira. In January 2024, I purchased a ring, and by June 2024, a small diamond had fallen out despite careful handling. Despite multiple contacts, Glamira refused warranty coverage (based on viewing three phone pictures) and claimed it was not a manufacturing defect. The ring had been resized by Glamira in March, possibly causing the issue – disappointing but not catastrophic. The true disappointment lies in Glamira’s attempt to avoid a warranty claim costing only 50-80 EUR on a customer who has already spent so much. Over two weeks, customer service was uncooperative, sent expired forms, and repeatedly denied my legitimate claim for fulfillment. Various jewelers confirmed that such defects within this short timeframe and with the resizing history clearly indicate manufacturing defects covered under warranty. In Germany, warranty (Gewährleistung) is legally mandated, and Glamira's handling of this situation is unacceptable. On their website, Glamira claims: "Quality assurance is our top priority." and "Each item undergoes strict inspection […]" and "We have great confidence in our products' longevity, which is why you receive your product with a lifetime guarantee." These statements are a disgrace and far from reality because for Glamira, "guarantee" includes material mix-ups, wrong stones, incorrect engravings (i.e., delivery errors); (source: customer service). You spend hours wondering if you can trust an online retailer and researching, only to be so disappointed. For the high price, I expected better service and customer orientation. The ring is no longer worn as we fear more stones might fall out. One should seriously reconsider trusting Glamira as a provider. This has nothing to do with longevity and good service. The consumer protection agency has already been contacted. We are very disappointed and strongly advise against purchasing from Glamira.