Trustpilot reviews Looks like you’re in the United Kingdom. Go to the British Trustpilot site Thanks for you Very poor quality, very poor customer service - avoid at all costs Purchased item Nov 23 and received 19/12/24. Item was poor quality, metal not cast correctly causing it to be scratchy and also was not polished all over and showed raw casted metal. I returned returned item 15/1/24. Very little communication with Glamira during the repair. I received the ring back after it was apparently repaired 24/2/24. The casting and polishing issues I raised were not fixed so I sent it back for a 2nd time for repair. Glamira received the item back again 15/4/24. Following this there was little communication again until I started chasing them when the expected turn around time of 25 business days elapsed. Over the next several months I was told there was no update and that they couldn't check. I initially asked if it was possible to have a refund 25/05/24 but never got an answer. On the 22/6/24 I received a notification from Glamira that the item was finished and ready to ship. This should have taken a few days. I finally received the item back 31/7/24. The quality issues were not fixed and I noticed the side stones also don't line up making the ring asymmetrical. I requested refund several times including 5/7/24 & 31/07/24 and was told I can't have a refund because it has been repaired even though it hasn't been. I asked for a discount instead of a refund as an alternative and all they offered was £20 off my next purchase. An absolute joke. Very poor quality product, especially for £1300+, poor customer service - contradictory responses, generic responses, responses that are not relevant to my issue. Completely ruined all of my proposal plans ( at least 5) as I was waiting for the ring to be fixed. Avoid using this company at all costs. I am now trying to recover my money through the bank.