I am writing this review not only out of immense frustration but also because this entire ordeal has left me feeling deeply depressed and mentally exhausted. I want to warn everyone – DO NOT buy from Glamira unless you're prepared to go through a nightmare. I purchased a ring from them in December, only to discover it was defective. While their customer service initially agreed to a return and refund, they changed their stance after several weeks, leaving me in limbo. Despite Glamira’s promises, they refused to take the faulty ring back and completely stopped responding to my messages. This ongoing battle has affected my mental health, leaving me stressed and utterly hopeless. I even lost a dispute with my bank, HSBC, because Glamira refused to accept the return, leaving me stuck with a defective product. After months of back-and-forth, they finally agreed to accept the return in July – but even after receiving the ring, they still have not issued my refund! Now they're falsely claiming that it's up to HSBC (my bank) to handle the refund, but HSBC has made it clear it’s Glamira's responsibility. I’m stuck in a loop of excuses with no resolution in sight. The only outcome left for me was to seek legal advice. It’s incredibly frustrating that it had to come to this, but I was left with no other option because Glamira simply refuses to fulfill their obligations. It's been emotionally draining to deal with their unprofessionalism and lack of accountability. I have tried everything to get my money back, and it feels like they simply don’t care about their customers once they have your payment. Please be aware that many of their good reviews come from invitations they send out, but the reality is far from those glowing 5 stars. My experience has been devastating, and I would hate for anyone else to go through what I have. Don't make the same mistake I did. Save yourself the heartache and avoid Glamira at all costs.