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Heartbroken
The "Mindy" ring I purchased is made of white gold and yellow gold, with two hearts meeting in the middle. I gave the ring to my sweetheart on Christmas. About six months after I gave it to her, it broke in two where the two dissimilar metals were joined. After three months of corresponding with their Customer Service bots, we still have a broken ring. The repair business they sent it to returned it to me—broken. Glamira refuses to honor their highly promoted Lifetime Warranty, which covers errors in the original product design, errors in the used materials (such as metal types or color), and functional defects arising from workmanship. That's exactly what is stated in their Lifetime Warranty. The Customer Service Department is rarely available by phone. And if the Customer Service bot you're dealing with stonewalls you, they won't refer you to a supervisor or manager. I couldn't find this information online, either. Think twice before you give in to their glitzy marketing and false promises.
2 months ago
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GLAMIRA has a 3.7 average rating from 497 reviews

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