I recently purchased an ear cuff from Glamira’s website for 1,100 lei. After wearing it for only two minutes, I realized it wasn’t right for me and decided to return it within the allowed return period. I returned the product in its original condition, but Glamira refused to issue a refund! I tried to contact Glamira’s customer support through their official site, but was only connected to an automated chatbot. I requested to speak with a real agent to clarify my case and asked about the specific criteria that made my return “ineligible.” The bot responded that it would “try” to connect me to an agent, but after waiting over an hour, I never received any real support. There seems to be no actual customer support, only bots that don’t provide real answers. This experience has been extremely frustrating – there is no real customer support, and the return policy is misleading. Glamira claims to uphold high standards, but my experience suggests otherwise. I am now forced to escalate this issue to consumer protection authorities. I advise caution for anyone considering purchasing from Glamira – their support is virtually nonexistent, and the return policy is misleading.